The Scorecard is a measuring tool developed and managed by Do it Best.
New installations are interviewed by Do it Best at 6 months, 12 months, and 18 months after going live with the selected software. The following questions are asked of the store’s management. The summarized results determine the reported Satisfaction Score.
- How do you rank your installed software 1-5? (1 low to 5 high)
- How do you rank the support from your software provider? (1 low to 5 high)
- How do you rank the software company? (1 low to 5 high)