Service Tickets

Track warranties, record notes, and manage billable parts during the repair service process.

Features in the Service Tickets module aid in the processing of repair services.

This module makes it easy to record billable versus used parts, track multiple serial numbers per unit, and add detailed service notes. Real-time links are provided for various PartSmart functions, creating a seamless connection between the parts diagram, inventory, and service ticket.

Warranty tracking streamlines repair services which include warranty parts and labor, and individualized bills can be made to the appropriate warranty claim parties. A service clock allows service professionals to log time on selected tickets so labor is tracked and billed accurately.

Other key features include:

  • Job status report
  • Barcode scanning of service tickets and service time clock entries
  • Profitability report per service ticket
  • Pickup and delivery indicator
  • Work and service descriptions